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Terms & Conditions

Practicalities and payment;

  • Sessions are £55 and payment must be received at least 24 hours prior to our planned session

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  • Advanced bookings for sessions can be purchased in blocks of six at £45 each, totaling £270. If blocks of six are purchased but therapy ends prior to completing them all, a refund will be issued for the remaining sessions. However, the full individual price of £55 for each session used will be deducted.

 

  • Therapy sessions will last 50 minutes and we will arrange a mutually convenient time, at an agreed frequency.

 

  • Extended sessions of 90 minutes can be purchased for £90 per session which are to be agreed in advance and reviewed regularly.

 

  • If you arrive late, it will not be possible to extend beyond the original end time as this will delay other clients.

 

  • We will regularly review our progress to determine how long our work together should continue. There is not a set number of sessions and you are free to cease at any time.

 

  • Face to face and/ or online sessions can take place as agreed. Remote sessions can take place via telephone, Whatsapp or Teams. Please ensure your phone/computer are secured against unauthorised viewing by third parties.  Ensure you are in a quiet, comfortable space where no-one can disturb or hear you.  Please ensure you keep your anti-viral protection up to date and I will do the same.

 

  • Should we experience a technological breakdown which prevents us from video talking please contact me on my phone number so we can discuss how to proceed.

 

  • Sessions will not take place if the client is under the influence of alcohol or substances.

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Communication;

  • Any communication outside agreed session times will be limited to that around changing or cancelling an appointment.

 

  • I do not provide a crisis counselling service. In the event of an emotional crisis please seek support via a GP, A&E unit and/or organisations such as The Samaritans.

 

  • As part of my adherence to the BACP ethical framework, it is not permitted for the counsellor to remain in contact with a client once sessions have ended.

 

Cancellations;

  • Cancellation of sessions with less than 48 hours’ notice will incur the full fee.

 

  • Cancellations can be by phone, text, or email. 

 

  • Where possible, I will give advance notice of any absence and will aim to offer an alternative session.

 

Confidentiality;

  • Our work together will be treated as confidential. The only exceptions to this are disclosure of your intention to harm yourself or others, or in compliance with the law e.g., terrorism, money laundering, child protection or if I am subject to a court order about the work.

 

  • Where confidentiality is to be broken, I will, wherever possible, discuss this with you first.

 

  • I am required to undertake regular supervision with a trained counselling supervisor to maintain and develop my safe and ethical practice. During these sessions my client work is discussed but identities protected.

 

  • Brief anonymised clinical notes summarising the session will be made, and will be kept locked away and/or securely password protected in accordance with Data Protection Guidelines.

 

  • I am a Registered Member of the BACP and I work in accordance with their Ethical Framework for the Counselling Professions. In the event that you need to complain, you can contact the British Association of Counselling and Psychotherapy (BACP).

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